Terms & Conditions of Service

1. Scope of Services

Services are limited to those specifically listed on your approved estimate or invoice. Any additional work requested on-site (extra surfaces, repeat passes, add-on services, etc.) will be quoted separately and requires your approval before we proceed.

2. Scheduling & Weather

We will make reasonable efforts to arrive within the scheduled service window. Outdoor work is weather-dependent — rain, high wind, freezing temperatures, or other unsafe conditions may require us to reschedule your appointment. We will notify you as soon as possible if a reschedule is necessary, and there is no charge for weather-related rescheduling.

3. Property Access & Preparation

Customer is responsible for:

• Ensuring clear access to all areas to be serviced (unlocked gates, moved vehicles, cleared walkways, etc.)
• Closing all windows and doors prior to pressure washing
• Removing or relocating patio furniture, potted plants, grills, décor, vehicles, and other personal property from the work area, unless otherwise arranged in advance
• Securing pets away from the work area during service

Brave View is not responsible for delays, incomplete service, or additional charges resulting from restricted access or insufficient preparation.

4. Pre-Existing Conditions & Damage

Brave View uses industry-standard equipment, techniques, and cleaning solutions appropriate to each surface. However, exterior surfaces (siding, paint, caulking, mortar, wood, concrete coatings, screens, seals, etc.) may have pre-existing wear, damage, or deterioration that is not visible until cleaning begins or is completed.

Brave View is not liable for:

• Damage related to pre-existing conditions, deferred maintenance, or the age/condition of a surface
• Loosening or removal of already-failing paint, caulk, mortar, or coatings
• Cosmetic issues that were present before service began

If you are aware of fragile, damaged, or previously repaired areas, please inform us before service begins.

5. Satisfaction & Re-Service

Customer satisfaction matters to us. If you're not satisfied with the quality of a completed service, please contact us within 14 days of service completion so we can review and, if warranted, return to address the concern at no additional charge. Claims made after this window may not be eligible for complimentary re-service.

6. Payment Terms

Payment is due upon completion of service unless other arrangements have been made in writing and reflected on your invoice. Accepted payment methods will be listed on your invoice. Invoices not paid within 7 days of the invoice date may be subject to a late fee of 10% of the total service price and/or suspension of future scheduled services.

7. Cancellations

We ask for at least 24 hours' notice if you need to cancel or reschedule an appointment. Cancellations made with less notice, or missed appointments where our technician arrives and cannot gain access, may be subject to a trip/cancellation fee of $50.

8. Liability

Brave View carries commercial general liability insurance through an ErieSecure Business Policy, including:

• Bodily injury and property damage — $1,000,000 each occurrence
• Personal and advertising injury — $1,000,000 any one person or organization
• Medical expense payments — $5,000 any one person
• Damage to premises rented to you (fire legal liability) — $1,000,000 any one premises
• General aggregate — $2,000,000
• Products/completed operations aggregate — $2,000,000
• Non-owned and hired automobile liability — included
• Damage to customers' autos (legal liability) — included, $200 deductible

In the event of damage directly caused by our negligence during service, please notify us within 14 days so we can inspect and address the issue. Our liability is limited to the cost of repair or replacement of the specifically damaged item, and does not extend to indirect, incidental, or consequential damages.

9. Photos & Media

Brave View may take before/after photos of completed work for quality assurance, training, and marketing purposes (including social media and our website). If you prefer your property not be used in marketing materials, please let us know in writing.

10. Changes to These Terms

Brave View may update these Terms from time to time. The version in effect at the time service is scheduled and approved will apply to that service.

11. Contact Us

Questions about these Terms or a recent service? Reach out: